Why are relationships so important to us?

With 40 million customers and a footprint in over 18 countries throughout Africa and the Middle East and Asia, we’ve got a proven track record for helping global businesses thrive.

The difference, though, is that we didn’t simply expand by opening branches around the globe. Instead, we bought existing banks in various countries who had a firm footing in their various locations. This added to our understanding of the different local markets we now operate in – which means we’re better equipped to understand your priorities as a business owner and as an individual.

Above all, we see our relationships with our clients as the most important factor in providing quality business banking. That’s why our ratio of relationship managers to operational bankers is so important. Where most banks have three or more relationship managers for every operational banker, we make sure we have a one-to-one relationship manager to operational banker ratio. This means our business banking customers receive attentive service from both their business bankers and relationship managers, which enables their businesses to thrive.

On the back office side, our operational bankers deal with everyone from traders to auditors to investment bankers in simplifying complex operations. They also deal extensively with other control functions including compliance, credit, market risk, and technology. With this operational backing, our relationship managers are truly able to understand your business priorities in order to add real value.

Our business bankers have manageable portfolio sizes of between 20 to 25 clients, which means they have the bandwidth to be able to give each client sufficient time and energy.