Contact

Customer Care

For any queries or complaints, please contact:

0861 102 205

customercaresa@accessbankplc.com

Our Contact Centre is available 24/7. Email queries are actioned Monday to Friday, from 8:00 AM to 4:30 PM.

Have a complaint?

If you’re unhappy with our service or our products have disappointed you, we would like to hear about it.

Click here to find out how.

Fraud Reporting

0861 102 205

fraudpreventionsa@accessbankplc.com

Head Office

+27 (0) 11 634 4300

+27 (0) 87 240 5219

Swift Code: BATHZAJJ

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National Financial Services Ombud (NFO)

At Access Bank South Africa, we are dedicated to our core value of “Passion for Customers” and aim to resolve customer complaints promptly.

If your complaint is not resolved within 20 days, you can log an official complaint with the Ombudsman.

0860 800 900

+27 (0) 66 473 0157

info@nfosa.co.za

NFO Johannesburg

110 Oxford Road,
Houghton Estate,
Johannesburg, Gauteng,
2198

NFO Cape Town

6th Floor, Claremont Central Building,
6 Vineyard Road, Claremont,
Cape Town, Western Cape,
7700

Treasury

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

Foreign Exchange

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

International Calls/Switchboard

Tel: +27 (0) 11 634 4300

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POPI Statement
Access Bank South Africa Limited, Reg no. 1947/025414/06 wishes to email/SMS you information about our products and services. Please indicate your preference below:

For further information, please contact our Information Officer on informationofficersa@accessbankplc.com.

Important Customer Notice: Unclaimed Funds

Dormant account balances may be retrieved by submitting a claim to the Bank. To protect our customers, all claims are subject to verification, and supporting documentation may be required.

Please contact us through either of the channels below. Our team will review your claim and guide you through the process.

Email: customercaresa@accessbankplc.com
Customer Care: 0861 102 205

Access Bank is committed to protecting customer funds and ensuring that all claims are processed securely, fairly and in accordance with applicable regulatory requirements.

Banking Suites

Access Bank offers banking suites in Gauteng and Western Cape.

These suites are open to all customers and provide a professional environment for consultations and servicing.

Access Bank South Africa Network

Sandton (Head Office)

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

P.O. Box 784921, Sandton, 2146

Branch code: 410506

Tel: +27 (0) 11 634 4300

The Da Vinci Hotel and Suites (Sandton)

Shop 301 – 302C, 3rd Floor of Legacy Corner, Corner 5th and Maude Street, Sandton, 2031

highnetworth@accessbankplc.com

Cape Town

Suite 102, Section 6, 1st Floor, Icon Building, Cnr Hans Strydom and Lower Long Streets, Foreshore, 8001

P.O. Box 1757, Cape Town, 8000

Branch code: 410506

Tel: +27 (0) 21 425 1365

Now you can access a true partnership that delivers more than banking.