Contact

Customer Care

For any queries or complaints, please contact:

0861 102 205

customercaresa@accessbankplc.com

Our Contact Centre is available 24/7. Email queries are actioned Monday to Friday, from 8:00 AM to 4:30 PM.

Have a complaint?

If you’re unhappy with our service or our products have disappointed you, we would like to hear about it.

Click here to find out how.

Fraud Reporting

0861 102 205

fraudpreventionsa@accessbankplc.com

Head Office

+27 (0) 11 634 4300

+27 (0) 87 240 5219

Swift Code: BATHZAJJ

USSD Code: *120*20041#

National Financial Services Ombud (NFO)

At Access Bank South Africa, we are dedicated to our core value of “Passion for Customers” and aim to resolve customer complaints promptly.

If your complaint is not resolved within 20 days, you can log an official complaint with the Ombudsman.

0860 800 900

+27 (0) 66 473 0157

info@nfosa.co.za

NFO Johannesburg

110 Oxford Road,
Houghton Estate,
Johannesburg, Gauteng,
2198

NFO Cape Town

6th Floor, Claremont Central Building,
6 Vineyard Road, Claremont,
Cape Town, Western Cape,
7700

Treasury

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

Foreign Exchange

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

International Calls/Switchboard

Tel: +27 (0) 11 634 4300

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Important Customer Notice: Changes to Our Branch Network

Please be advised that the Kwa-Zulu Natal banking suite will be closing from 1 July 2025 as we begin the process of relocating to a new site.

While the new location and reopening date have not yet been confirmed, we remain committed to providing uninterrupted service during this transition.

You will still have full access to all your banking services through our digital platforms, including Primus+, the Access More mobile app, and our 24/7 Contact Centre to ensure this change is as smooth and convenient as possible for you.

Banking Suites

Access Bank offers banking suites in Gauteng and Western Cape.

These suites are open to all customers and provide a professional environment for consultations and servicing.

Access Bank South Africa Network

Sandton (Head Office)

Building No.3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196

P.O. Box 784921, Sandton, 2146

Branch code: 410506

Tel: +27 (0) 11 634 4300

The Da Vinci Hotel and Suites (Sandton)

Shop 301 – 302C, 3rd Floor of Legacy Corner, Corner 5th and Maude Street, Sandton, 2031

highnetworth@accessbankplc.com

Cape Town

Suite 102, Section 6, 1st Floor, Icon Building, Cnr Hans Strydom and Lower Long Streets, Foreshore, 8001

P.O. Box 1757, Cape Town, 8000

Branch code: 410506

Tel: +27 (0) 21 425 1365

Now you can access a true partnership that delivers more than banking.